Explore Features

Issue Tracking is made easy with Golden Tickets, thanks to its many features. To learn more, read on and click the pictures below!

Intuitive Project Dashboards

Get a top-down view of each of your associated projects, with the ability to easily drill down. Interactive pie charts show ticket subtotals by status. Links to the Details page of each project, and of each of its members, are readily clickable. Admins have quick access to assigning members and archiving for any project; Project Managers have that access for their assigned projects.

Powerful Ticket Navigation

Browse through your tickets via responsive data tables. This allows you to use sorting, text-based searching, row-count selection, and pagination to find the tickets you need to access. A collapsible details column containing hidden fields allows these tables to fit neatly on any screen, even after resizing.

Organized Ticket Details

Each ticket's Details page contains all the information you need about it, organized into tabs. Read the ticket's description and overview, review its history, see its team members, read the conversation about it, and access its attachments. From this page, authorized users can add comments and attachments, and some can edit other aspects of the ticket.

Ticket Comments

Talk about your associated tickets with its other stakeholders. Color-coded comments help distinguish the different commenters: blue for the ticket Submitter, green for the ticket's assigned Developer, purple for the ticket's project's Manager, and red for Admins.

Ticket Attachments

Upload files relevant to your associated tickets. Multiple file formats supported. Download any file uploaded by you or your teammates.

Rich Text Editing

Descriptions for your projects, tickets, and even company, as well as emails to your teammates, are written in a rich text editor. This allows for formatting, which can be used to make your messages as readable and organized as possible. Hyperlinks allow for referencing additional sources online.

User Notifications

Users receive notifications when changes are made to their associated tickets. Access your latest notifications, as well as a page containing all your notifications, from any page on the app. Unread notifications are marked with a red pulse; users can re-mark read notifications as unread.

Roles for Authorization

Each team member has one of four possible roles: Admin, Project Manager (PM), Developer, and Submitter. A user's role determines which actions and views they have access to. Newly-invited team members start as Submitters, but Admins can reassign members to new roles.

Your Opportunity For Efficient Issue Tracking